Privacy Policy

Komehyo Holdings Group companies (hereinafter referred to as "our company") will handle personal information provided by our stakeholders, including customers, accurately and sincerely in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and will conduct corporate activities with a high level of transparency.

In this Privacy Policy, Komehyo Holdings Group companies refer to the companies listed in the "Komehyo Holdings Group Companies List ." The meanings of other terms used in this Privacy Policy shall be in accordance with the Personal Information Protection Act.
In addition, "personal information" in this Privacy Policy refers to information that can identify a specific individual or information that includes an individual identification code. In addition, "personally related information" in this Privacy Policy refers to information about a living individual that does not fall under personal information.

1. Items of personal information to be acquired

We will collect the following personal information:

• 1. Information regarding identity verification

  Name, address, postal code, gender, date of birth, telephone number, email address, account ID and password, SNS account information, and information related to official documents such as driver's license and resident's certificate, etc.

• 2. Transaction Information

  Information regarding transaction details and purchase history, etc.

• 3. Payment Information

  Information regarding financial institution accounts, payment and payment methods, etc.

• 4. Information acquired in relation to use of the service

  Cookie IDs and other online identifiers of visitors to our website and service users (hereinafter referred to as "Users"), device information, location information, browsing history and other service usage status (including access logs, IP addresses, browser information, browser language settings, etc.), information to be filled out by Users on application forms, etc. (excluding areas where items are marked as optional), etc.

• 5. Other information

  Information regarding inquiries, opinions, and contacts to our company

2. Purpose of Use of Personal Information

We will acquire and use the personal information we acquire within the scope of the following purposes of use (hereinafter referred to as "the Purposes of Use").

1. Personal information about customers

• (1) To keep records when trading secondhand goods pursuant to the Secondhand Goods Business Law
• (2) To register for our services, authenticate the identity of customers when using our services, and manage customers
• (3) To deliver, provide, and provide after-sales service to products, etc.
• (4) To request payment for products and services.
• (5) To prevent and respond to fraudulent activities, etc.
• (6) To maintain and manage our services
• (7) To research and analyze marketing data, and to consider and implement marketing measures
• (8) To provide, solicit, advertise and conduct other marketing of our or third party products and services in line with your interests based on an analysis of your attributes and behavioral history in our or third party media.
• (9) To conduct campaigns, contests, and surveys
• (10) To improve products and services, and to plan, research, develop, and provide information about new products and services
• (11) To respond to inquiries and contact customers
• (12) To manage entrance and exit to our facilities
• (13) To provide personal information to third parties in the manner described in this Privacy Policy
• (14) For other purposes incidental to the above purposes of use

2. Personal information on business partners (including subcontractors, suppliers, and those who have exchanged business cards or interviewed with our executives and employees)

• (1) To conduct business negotiations with business partners, and to communicate and discuss various business matters
• (2) To enter into and fulfill various contracts with business partners
• (3) To prevent and respond to fraudulent activities, etc.
• (4) To maintain and manage our services
• (5) To research and analyze marketing data, and to consider and implement marketing measures
• (6) To improve products and services, and to plan, research, develop and provide information on new products and services
• (7) To manage entrance and exit to our facilities
• (8) To provide personal information to third parties in the manner described in this Privacy Policy
• (9) For other purposes incidental to the above purposes of use

3. Personal information relating to job applicants (including unapplied job seekers, internship applicants, etc.)

• (1) To provide our company's recruitment information
• (2) To select applicants for employment and contact them regarding the selection process
• (3) To manage entrance and exit to our facilities
• (4) To provide personal information to third parties in the manner described in this Privacy Policy
• (5) For other purposes incidental to the above purposes of use

4. Personal information relating to individuals who have made inquiries, opinions, contacted us, etc.

• (1) To respond to and reply to inquiries
• (2) For other purposes incidental to the above purposes of use. Although the provision of personal information to us when making inquiries, comments, contacting us, etc. is optional, please note that if you do not provide the information necessary for a response or reply, or if the personal information you provide is inaccurate, we may not be able to respond to or reply to your inquiries, comments, contact, etc.

Provision to third parties

1. Except in the following cases, we will not provide personal information handled by our company to third parties.

• (1) When consent has been given to provision to a third party
• (2) When required by law, including the Secondhand Goods Dealers Act
• (3) When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the individual's consent.
• (4) When it is particularly necessary for the improvement of public health or the promotion of healthy child development and it is difficult to obtain the consent of each individual.
• (5) When it is necessary to cooperate with a national government agency, a local government, or a person commissioned by them in carrying out business prescribed by law, and obtaining the individual's consent may impede the performance of said business.
• (6) Other cases permitted by law.

2. Notwithstanding 1 above, in order to deliver advertisements tailored to the interests and concerns of users, to verify the effectiveness of such advertisements, and to provide services, we may provide information that cannot be used to identify individuals to "advertising distribution companies, etc." that work with us.

3. We may provide users' personal data to third parties in foreign countries. In such cases, the country-specific information to refer to is as set forth in the "Country-specific Information List ." In order to select an appropriate business operator and entrust the data to them, we may entrust (provide) personal data to a foreign contractor other than those listed in the "Country-specific Information List," even if we are unable to identify the contractor and its country of location at this time. In such cases, we may begin entrusting the data to a new contractor without obtaining the user's consent again.

4. When providing personal information to a third party in a foreign country that has taken measures equivalent to those that a personal information handling business operator is required to take pursuant to the Personal Information Protection Act, we take the necessary measures to ensure the continued implementation of such measures. For details of such measures, please contact "Section 7: Company Inquiry Desk."

5. We will provide personal data to a third party in a foreign country, regardless of whether or not you have given your consent, if any of the following applies:

• (1) When the country where the recipient is located is a foreign country designated by law as having a personal information protection system that is recognized as being at the same level as Japan
• (2) In cases where a third party to which the personal information is provided has established a system necessary for continuously taking measures equivalent to those required by the Personal Information Protection Act (for details of such measures, please contact “Section 7: Company Inquiry Desk”).

4. Joint Use of Personal Information

We will jointly use personal information as follows:

• (1) Items listed in item 1 of personal information to be jointly used
• (2) Purpose of use of jointly used personal information
• (3) Scope of joint users: Komehyo Holdings Group companies
• (4) Name and address of the person responsible for managing the joint use and the name of the representative Komehyo Holdings Co., Ltd. Click here for the address and name of the representative

Fifth Safety Control Measure

We will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information we handle, and to manage the safety of such information. For details of the safety management measures we take, please contact us at "Section 7: Company Inquiries."

1. Personal information about customers

We will respond to requests for disclosure, etc. of personal data held by us (requests for notification of purpose of use, disclosure, correction, addition, deletion, and suspension of use or suspension of provision to third parties of personal information or records of third party provision). For information on how to make a request, please see "Disclosure Request Procedures."

2. Handling of pseudonymized and anonymously processed information

In accordance with the Personal Information Protection Act and other related laws and regulations, we may create pseudonymously processed information and anonymously processed information. If we create such information and change the purpose of use, we will announce it here or notify you by other means.

3. Handling of personal information (mainly cookies)

Our website and services use cookies to collect certain information for the purpose of analyzing users' browsing history and providing services, information, advertisements, etc. that are appropriate for each individual user. Details of the cookies managed by our company and the cookies placed by our website, as well as how users can refuse them, are provided below.

• (1) Cookies, etc.
  Cookies are a function that stores browsing information when a user accesses a website or service on the user's device (electronic device), such as a PC. Our company and third parties authorized by our company can identify the customer's browser by using the ID stored in the cookie (Cookie ID).
  In addition, advertising identifiers (IDFA for iOS devices, AAID for Android devices, etc.) and other device identifiers are obtained from devices such as iOS and Android. Device identifiers are used to identify the user's device.
  Please note that the information collected through cookies, etc. does not include any information that can identify individuals.
  There are two types of cookies: those set to use the functions provided on our website and services, and those set by third parties affiliated with our company. Users can refuse cookies by changing their browser settings, but please note that in that case, you may not be able to receive some services.
• (2) Purpose of Use of Cookies Cookies are used to identify the user's device when the user browses our website and services, and to enable the user to use the services, etc. Therefore, by storing cookies on the user's device, the user can access the website on the browser more conveniently, for example by reducing the need to repeatedly enter the same information.
• (3) Use of Cookies on Our Website We may use the information collected through cookies to analyze the usage status (access status, traffic, etc.) of users' websites using tools provided by advertisement distributors, etc. listed in the "List of Tools Provided by Advertisement Distributors, etc." (hereinafter referred to as "statistical information"), in order to improve our websites and services. Please check the website of each tool provider for information on how the information acquired by each tool is handled and how to stop sending information to each tool.
  By stopping the transmission of information to the tool, the delivery of advertisements, etc. on this website tailored to the user will be stopped, but regular advertisements, etc. that are not based on the user's attributes, behavioral information, etc. will continue to be delivered. If you change your device or browser or delete cookies, you will need to go through the procedure to stop the transmission of information to the tool again.
• (4) Providing statistical information to ad distributors, etc. In order to display our advertisements on other companies' websites, we may provide statistical information about users to the ad distributors, etc. listed in the "ad distributors, etc." section, who are the subcontractors of ad distribution. Ad distribution by ad distributors, etc. can be stopped by completing the opt-out procedure on the opt-out page of the ad distributor, etc. In addition to the use of cookies described in (2) above, statistical information acquired by our company may be used within the scope of this purpose of use.
• (5) How to reject all cookies Users can disable cookies by changing the settings of their browser. However, our website uses cookies to manage communications. Please note that if cookies are disabled or if your browser does not support cookies, you may not be able to receive some services.
  Please check with the manufacturer of your browser for instructions on how to change your cookie settings.
  Please note that if you change browsers, delete cookies, or switch to a new PC or smart device, you may need to set up your settings again.